Airflex
AIRFLEX TECHNOLOGIES LLP
No 144, K No 141, 1st Cross, MSR North City, Venkateshapura, Bangalore North, Bangalore – 560045, Karnataka, India
LLP ID: ACW-8623 · PAN: ACOFA0399J · TAN: BLRA60805D

Cancellation and Refund Policy

Effective date: 12 July 2026

Airflex is a technology-enabled aircraft discovery, enquiry, membership, and coordination platform. Refunds and cancellations may depend on the nature of the product or service purchased, whether the amount relates to membership access, a platform fee, a convenience fee, or a charter service operated by a third-party operator.

1. Membership fees

Unless otherwise stated in the specific membership plan, membership fees paid for Airflex platform access, concierge access, lead qualification, premium discovery access, or subscription-based services are generally non-refundable once the membership is activated.

If a customer has been charged in error, duplicated, or billed contrary to the agreed plan, Airflex may review the matter and process a corrective refund where appropriate.

2. Platform fees and service fees

Any platform fee, booking assistance fee, convenience fee, or advisory fee may be non-refundable once the corresponding service has begun, unless otherwise stated in writing.

3. Charter cancellations

Where Airflex only facilitates discovery, enquiry routing, or coordination, the actual cancellation and refund outcome for a charter service may be governed by the operator's commercial terms, operational conditions, airport restrictions, flight permits, slot constraints, weather conditions, and third-party service commitments.

Airflex may communicate the operator's cancellation terms to the customer, but the final refund amount, deductions, and timing may depend on the applicable charter agreement.

4. Situations where refund may be reduced or denied

Refunds may be reduced, withheld, or denied where:

  • the customer provides incorrect information;
  • the customer cancels after non-recoverable commitments have been made;
  • permits, crew, positioning, airport handling, catering, ground transport, or other third-party arrangements have already been committed;
  • there is suspected fraud, chargeback abuse, policy misuse, or unlawful conduct;
  • the payment is under investigation or is reversed by the bank or payment processor.

5. Processing timelines

Where Airflex approves a refund, the refund will generally be initiated within 7–10 business days, subject to banking channels, payment gateway timelines, and reconciliation cycles.

6. How to request cancellation or refund

To request a cancellation or refund review, contact us at info@airflx.ai or +91 95991 31117. Please quote your booking ID, request ID, invoice number, and registered contact details.

7. Final review

Airflex reserves the right to request supporting documents, review the applicable service type, and determine the proper refund pathway in accordance with the relevant customer agreement, operator terms, and applicable law.