Privacy Policy
Effective date: 12 July 2026
Airflex respects your privacy and is committed to processing digital personal data responsibly and for lawful purposes. This Privacy Policy explains what information Airflex collects, how it is used, how it may be shared, and what choices may be available to you.
1. Information Airflex may collect
Airflex may collect:
- name, phone number, email address, organisation name, designation, and location;
- account details and login information;
- travel preferences, charter enquiry details, routes, passenger counts, and service preferences;
- company, fleet, operator, and compliance information submitted by operators;
- billing, membership, invoice, and payment-related information;
- device, browser, IP address, cookies, session data, and platform usage analytics;
- communications sent through forms, chat, email, concierge requests, or support channels.
2. Why Airflex uses your information
Airflex may use personal data to:
- create and manage accounts;
- process enquiries, RFQs, memberships, subscriptions, and support requests;
- connect customers with relevant operators or service providers;
- improve platform performance, safety, fraud monitoring, and user experience;
- send service messages, confirmations, alerts, and policy notices;
- comply with legal, regulatory, taxation, contractual, security, and record-keeping obligations.
3. Sharing of information
Airflex may share relevant information with:
- participating operators and service providers for fulfilling requests;
- payment processors, cloud hosting providers, analytics providers, communication vendors, and identity or fraud-verification partners;
- legal, regulatory, governmental, or law-enforcement authorities where required by law;
- professional advisers, auditors, investors, acquirers, or affiliates in connection with legitimate business needs, subject to confidentiality and lawful processing requirements.
Airflex does not sell personal data in a manner contrary to applicable law.
4. Cookies and tracking
Airflex may use cookies, analytics tools, session storage technologies, and similar tools to keep you signed in, understand site usage, improve performance, and personalise limited parts of the experience.
You may control cookies through browser settings, though some parts of the platform may not function properly if essential cookies are disabled.
5. Data retention
Airflex retains personal data for as long as necessary for the purpose for which it was collected, or as required for legal, contractual, security, dispute-resolution, taxation, fraud-prevention, and record-keeping purposes.
6. Data security
Airflex uses reasonable technical and organisational safeguards to protect data against unauthorised access, misuse, loss, or alteration. However, no method of internet transmission or electronic storage is fully secure.
7. Your rights and requests
Subject to applicable law, you may request access to, correction of, updating of, or deletion of personal data held by Airflex, or withdraw consent where processing is based on consent.
For privacy-related requests, please contact info@airflx.ai.
8. Cross-border and third-party processing
Where Airflex uses service providers or systems located outside your immediate jurisdiction, data may be processed in accordance with applicable contracts, lawful processing requirements, and security safeguards.
9. Children
Airflex is not intended for children unless specifically stated for a particular service and handled in accordance with applicable law.
10. Policy updates
Airflex may revise this Privacy Policy from time to time. The latest version will be posted with an updated effective date.