Shipping and Exchange Policy
Effective date: 12 July 2026
Airflex is primarily a digital platform offering aircraft discovery, charter enquiry, membership, concierge, and related digital services. In most cases, Airflex does not ship physical goods, and conventional product exchange policies may not apply.
1. Digital-first service model
Most Airflex offerings are digital or service-based. Access may be delivered through user accounts, emails, digital confirmations, membership activation, support contact, operator coordination, or digital dashboards.
Accordingly, no physical shipping may take place for most services.
2. If physical kits, documents, or merchandise are offered
If Airflex offers welcome kits, membership cards, printed material, gifts, or merchandise in the future:
- shipping timelines will be communicated at the time of order;
- delivery timelines may vary by destination, courier, customs, or availability;
- risk of delay due to logistics partners, force majeure, or address errors may apply.
3. Incorrect delivery details
Customers are responsible for providing accurate delivery details. Airflex shall not be liable for delays or failed delivery caused by incorrect address, unavailable recipient, or courier limitations.
4. Exchange policy
Because Airflex is primarily service-based, exchange of services is generally not applicable unless there has been a clear fulfilment error attributable to Airflex.
If physical merchandise is introduced, only defective, damaged, or incorrectly delivered items may be eligible for replacement or exchange, subject to proof and review within 3–7 days of receipt.
5. Non-exchangeable items
The following are generally non-exchangeable:
- activated memberships;
- used digital benefits;
- customised services;
- time-bound concierge or booking support already delivered;
- downloadable or digital access products once activated.
6. Support for delivery or exchange issues
For delivery, replacement, or exchange-related issues, contact us at info@airflx.ai.